FAQ

Q: When is my order shipped?

Orders are typically shipped between 1-5 days after the order being placed.

Q: When will I receive my item?

Delivery time depends on where the item is being shipped around the world. Typically, items arrive 2-3 weeks after an order is placed (as it also has to clear customs between countries during shipping). 

Q: How secure is your website?

Our store and checkout process is built on the Shopify e-commerce platform. All credit card and transaction information is protected by the same level of security used by banks: a 256-bit SSL certificate.

All payments on our website, including credit card transactions, are processed through Shopify Pay (supported by Stripe), a secure online payment gateway that encrypts your card details in a secure host environment.

Q: Help! I entered the wrong address! Can I change it?

Please email support@theravadas.com with the subject title: 'Address Change' and we will try our best to fix it!